TERMS OF SERVICE

Terms of Service
Consumer Goods

1. These Terms

• What these terms cover: These are the terms and conditions on which AINE LDN LIMITED (the trader) supply Products (goods) to you.

• Why you should read them: Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds, returns, and other important information. By purchasing any products, whether goods or app products, you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any products on our site, please check these terms to ensure you understand the terms that apply at that time.

2. Information about US

• Who we are: AINE LDN LIMITED is the trader supplying the products.

3. Our Contract with You

• How we will accept your order: We will accept your order through an online selling platform such as Depop or Vinted.

• If we cannot accept your order: If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, due to unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or because you are outside of our delivery range.

• Your order number: You will be provided with notifications by the selling platform.

4. Our Products

• Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

• Product packaging may vary: The packaging of the product may vary from that shown in images on our website.

• Our rights to make changes:

• Minor changes to the products: We may change the product:

• To reflect changes in relevant laws and regulatory requirements;

• To implement minor technical adjustments and improvements. These changes will not affect your use of the product.

• Updates to app product: The platform may update or require you to update the app. This is unrelated to our site.

5. Delivering the Product

• Delivery costs: The costs of delivery will be as displayed to you on the website. For any overseas deliveries, there may be additional import tax/duty, depending on the size and value of the goods, which you shall be responsible for paying. Please see https://www.easyship.com/en-gb/duties-and-taxes-calculator/ for further information.

• When will the products arrive: During the order process, the platform will let you know when they will deliver the products to you.

• If the products are goods: If the products are goods, the platform will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

• We are not responsible for delays outside our control: If our supply of the products is delayed by an event outside our control, we will contact you as soon as we are aware and take steps to minimise the effect of the delay if we can. Provided we do this, we will not be liable for delays caused by the event.

• If you are not at home when the product is delivered: If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

• If you do not re-arrange delivery: If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite reasonable efforts, the courier service is unable to contact you or re-arrange delivery or collection, we may end the contract and will not be responsible for refunds and accepting returns from you.

• When you become responsible for the goods: Physical products will be your responsibility from the time of delivery of the product to the address you gave us.

• When you own goods: You own the physical product once we have received payment in full.

6. App Product

• All payments are handled through Apple, Google app stores, Depop, Vinted, eBay, and are under their terms and conditions. All web subscription payments are handled by them and are bound by these terms and conditions.

• PLEASE NOTE: Depending on which country you are in, VAT may be added to the price, according to Apple and Android legislation. Other currencies are set by Apple or Google directly. For payments made via web, conversion to your home currency will be handled by your account provider and a conversion fee may be charged for this process.

7. Refunds, Returns and Replacements

• Types of refunds:

• If what you have bought is faulty, not fit for purpose, or misdescribed, you will have a right to refund or replacement, see clause 9 for more details.

• If you have simply changed your mind about the product, see below. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

• How long do you have to change your mind?

• App purchase: Once you purchase the app, the app is immediately available to you and you will not be able to change your mind and receive a refund. You were made aware of this prior to ordering and agreed to this when ordering.

• Product/goods: You have 14 days after the day you (or someone you nominate) received the goods. Please note that certain items will fall under Regulation 28(3)(a) of The Consumer Contracts Regulations 2013, whereby due to health protection or hygiene reasons, we will not be able to accept returns and give you a refund.

• When you don't have the right to change your mind: You do not have a right to change your mind and receive a refund in respect of:

• App products after you have downloaded and paid;

• Products sealed for health protection or hygiene purposes (as per Regulation 28(3)(a) of The Consumer Contracts Regulations 2013) once these have been unsealed after you receive them; or

• Any goods with a value of less than £42.

• When we will pay the costs of return: We will pay the costs of return if the products are faulty, not fit for purpose, or misdescribed. In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.

• How we will refund you: We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

• Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind:

• We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.

• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, we will only refund what you would have paid for the cheaper delivery option.

• When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind:

• If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you.

• For the avoidance of doubt, should you wish to refund the goods simply due to not wanting to pay for the shipping/import tax/duty that you have agreed to under these terms, you shall be entirely responsible to pay for the return of the goods to us. Only on receipt of the returned goods will we then refund your payment for the goods (within 14 days).

8. Refunds and Returns for Faulty Goods/Goods Not Fit for Purpose/Misdescribed

• Right to refund: You have a right to receive a full refund for faulty goods, goods not fit for purpose, or goods that are not as described. Your refund shall include any reasonable delivery costs.

• Returning faulty goods: If you wish to receive a refund for faulty goods, you must send them back to us unused and in the same condition it was packaged in. We will pay the reasonable costs of postage or collection.

• Timeframe: You will have 30 days from the date the product is delivered to you to let us know that there is a problem and whether you would like a refund or a replacement. Once we have acknowledged that you would like a refund or a replacement, we shall provide such a refund or replacement within 14 days from when we receive the returned goods. If you have asked for a replacement and the replacement is still faulty, you will have 6 months to either get a refund or ask for a price reduction.

9. How to Contact Us for Refund and Return Goods

• Email: Email us at INFO@AINELDN.CO.UK . Please provide your name, home address, details of the order, and, where available, your phone number and email address.

• Online: Complete the forms provided by the selling platform.

11. Price and Payment

• Where to find the price for the product: The price of the product will be the price indicated on the order pages when you placed your order.

12. How We May Use Your Personal Information

• How we may use your personal information: We will only use your personal information as set out in our Privacy Policy.

13. Other Important Terms

• Disclaimer: If you suffer from any allergies or any other health issues, please consult your doctor or GP before purchasing and using our products.

• We make no warranties or representations, express or implied, as to the currency, accuracy, completeness, reliability, or suitability of the information contained or referenced in this app. If you use, or otherwise rely on, any of the information in the app, you are responsible for ensuring, by independent verification, its accuracy or suitability for your purposes.